Yogi Divine Society UK
Case Study
1300+ tickets were sold for Yogi Divine, ensuring smooth and efficient event ticketing services for its members and attendees.
Yapsody successfully helped Yogi Divine create 4 events, providing a full range of event management options for guests and attendees.
We received a 4/5 star rating, recognizing our outstanding service and commitment to a seamless event ticketing experience.
We've consistently achieved a 100% Customer Satisfaction (CSAT) score across all our customer support channels, ensuring both event presenters and attendees are fully satisfied.
About YOGI DIVINE SOCIETY
Yogi Divine Society UK is a socio-spiritual charity organization that hosts numerous events across the UK and globally. Dedicated to serving the community through spirituality and charity, they required a robust and adaptable event ticketing solution for managing registrations at one of their major international events.
CHALLENGES
In May 2024, Yogi Divine Society UK turned to Yapsody to streamline their event registration process. Their requirements were complex—they needed to gather critical attendee information such as arrival dates and accommodation preferences to coordinate logistics like airport pickups.
Additionally, they needed flexibility in user management and a customized reporting system to control access to certain financial data. Ensuring smooth ticket sales, event tracking, and a seamless registration process were essential for a successful event.
SOLUTION
Yapsody’s Customer Success team took a proactive approach by offering free onboarding and an in-depth demo of the platform. Our team thoroughly understood their unique needs and provided personalized guidance to help them set up their events effectively.
Key solutions implemented for Yogi Divine Society UK included:
1. Custom User Roles
We created tailored roles such as Transport, Kitchen, Sabha Management, and Admissions Team under the “User & Permission” tab. These roles came with flexible permission settings, enabling them to manage users based on event-specific needs.
2. Sales Dashboard Customization
We introduced options to remove the “Revenue Box” from the Sales Dashboard, along with advanced permission controls to regulate who could access financial reports.
3. E-Ticket Customization
A custom e-ticket template branded with “Yogi Divine Society” was developed for a personalized attendee experience.
4. Online Store Customization
We replaced “Get Tickets” with “Register” to better align with their registration-focused event.
COLLABORATION & SUPPORT
Throughout their journey, Yogi Divine Society worked closely with Yapsody’s support team, frequently interacting via live chat for real-time assistance. Our Customer Success team conducted four in-depth demos, ensuring that every team member felt confident navigating the platform. From event setup to the launch of ticket sales, we were there every step of the way, ensuring a smooth experience.
RESULTS
Yogi Divine Society UK was impressed with Yapsody’s user-friendly interface, robust features, and exceptional customer support. They found the platform easy to use and appreciated the ability to track event progress and manage registrations seamlessly.
"Yapsody made managing our events a lot easier. Their platform is simple to use and their customer service is always helpful. I'd recommend them to anyone planning an event."
THEIR EXPERIENCE
Yogi Divine Society UK had an exceptional experience with Yapsody, praising the platform for its affordability, extensive features, and 24/7 customer support. They were impressed by Yapsody’s seamless onboarding process, personalized demo sessions, and hands-on assistance that tailored the platform to meet their complex event management needs. The customizable user roles, branded e-ticket templates, and real-time ticket tracking were standout features that streamlined their event operations, making the entire process smooth from start to finish.
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