Simplify Guest Ticket Payments with INFOR HMS Integration
Easily charge event tickets to guest room accounts with INFOR HMS and Yapsody integration. Deliver a seamless, unified payment experience that boosts guest satisfaction and efficiency.
Key Benefits
Simplified Payment Process: Guests can now charge event tickets directly to their room, reducing steps and eliminating the need for multiple transactions.
Enhanced Guest Experience: By unifying ticket purchases with room billing, hotels can provide a cohesive, guest-friendly experience that boosts satisfaction.
Operational Efficiency: Hotel staff can now focus more on guest service than managing separate payment systems, streamlining operations, and reducing administrative workload.
How Yapsody Enhanced Guest Experience with INFOR HMS Ticketing Integration
Introduction
A leading hotel faced substantial difficulties in providing a seamless payment experience for guests purchasing event tickets through the INFOR HMS system. To streamline this process and enhance guest satisfaction, the hotel turned to Yapsody for an integrated solution.
Recognizing the Challenge
Hotels and resorts using INFOR HMS faced an inconvenience in ticket payments for guests attending events. Without integration, guests had to use separate payment methods for ticket purchases, leading to a fragmented experience. For hotel staff, this created additional administrative tasks and the need to manage multiple payment processes. An integrated solution that allowed ticket purchases to seamlessly flow into room billing was necessary to streamline operations and improve the guest experience.
The Yapsody Solution
To address these challenges, Yapsody introduced an integration with INFOR HMS, enabling ticket payments to be charged directly to a guest’s room account. With this feature, guests simply provide their room number during ticket purchase, and the ticket cost is added to their room bill automatically. Available globally for USD transactions, this integration simplifies the entire payment process, offering guests a unified billing experience while reducing administrative tasks for hotel staff.
The Impact
This integration delivers a smooth, hassle-free payment experience that aligns with the expectations of today’s guests. By linking ticket purchases to room accounts, hotels can now offer a seamless service that enhances guest satisfaction and supports operational efficiency. This solution not only simplifies ticket purchases but also strengthens hotel brands by providing a more cohesive and convenient event experience for their guests.
Through the integration of INFOR HMS, Yapsody reaffirms its dedication to enhancing guest experiences by streamlining payment processes. By allowing guests to charge ticket purchases directly to their room accounts, we empower hotels and resorts to provide seamless transactions, ultimately enriching the overall guest experience and operational efficiency.
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